Frequently Asked Questions
About HeroesNook Services
What is HeroesNook?
HeroesNook is an online platform that brings together fans from around the world. We offer a wide range of products and exclusive content inspired by various pop culture genres.
What is the “SNK” (HeroesNook Kredit) I see on the site?
SNK (HeroesNook Kredit) is a virtual point system for the HeroesNook service. 1 SNK is equivalent to 1 Japanese Yen. You can use SNK to purchase products and digital content on our site. Points are awarded for various activities, such as completing your profile, participating in campaigns, and through certain purchases.
About Account Registration
Do I need to register to use HeroesNook?
Registration is required to purchase products, use community features, and access exclusive content. You can register using an email address.
I forgot my password. What should I do?
Please use the “Forgot Password” feature on the login page. You will receive an email with instructions to reset your password.
About Orders and Payment
What payment methods do you accept?
We accept various credit cards (VISA, MasterCard, JCB, AMEX, Diners Club) and HeroesNook Kredit (SNK). Payment options may vary depending on your region.
Can I cancel or change my order?
Orders cannot be cancelled or changed once the payment has been completed. Please double-check your order, including the items and shipping address, before finalizing your purchase.
About Shipping
Do you ship overseas?
Yes, we ship to many countries and regions worldwide. Please check the shipping destination list on our website for details.
How are shipping costs calculated?
Shipping costs are calculated based on the size, weight of your order, and the destination country. The final shipping fee will be displayed during the checkout process before you confirm your order.
My order hasn’t arrived. What should I do?
You can track your order status from your “My Page” section. If the tracking information shows no updates for an extended period, or if the estimated delivery date has passed, please contact us via the inquiry form.
About Products
Are the products authentic?
All products sold officially on HeroesNook are genuine and licensed.
I received a damaged or defective product.
Please accept our sincere apologies. Please contact our customer support team via the inquiry form within 14 days of receiving your order. Be sure to include your order number and clear photographs of the product and its packaging.
Other Inquiries
I have a problem not listed here.
For any other concerns, please use the inquiry form on our website. We will get back to you as soon as possible. Please note that response times may vary depending on the volume of inquiries.